If you wish to return all or part of your order, you need to inform us within 2 business days of receipt of the package. You can inform us by writing to us at customercare@insidecare.in or WhatsApp us at +91 7025 125 035 during our working hours.

Returns will only be accepted for products that have been damaged in transit or products that have physical defects. Return requests will be validated and instructions on how to return the product will be provided via a confirmation email or WhatsApp number. The product should be returned within 2 working days of receiving the confirmation email. On receipt of the returned product, Puregreen Lifecare LLP will proceed to inspect the same and validate the claim. Once approved as an eligible return, a refund or replacement will be issued. If the product is found to not be eligible for a return, the product will be couriered back to you.

The inspection and validation of the claim will take place within 4 working days of receipt of the returned product. Refunds will be made in the registered name of the customer only. Customers also have to return the freebies, if received along with the main order (products). As all products offered by Puregreen Lifecare LLP are nutritional products for ingestion, products once opened will not be eligible for replacement or a refund.

Cancellations will be possible provided an order has not been shipped. Orders once shipped cannot be cancelled. If there is a request for cancellation prior to shipping, the customer may have to bear transaction charges levied by the bank/payment gateway on us.